It learns from the conversations with your customers
The Artificial Intelligence, fully customized for your needs, learns from the conversations with your customers. Whenever the AI is unsure of how to respond, it hands off to a human operator, tracks of the answer and becomes autonomous again once approved by a supervisor.
AIn’t got no worries!
You will have access to a single intuitive management panel from which you can monitor user activity, forward questions to operators and control all conversation flows
Results monitoring
Keep an eye on your AIAssess the performance of your conversations and improve your full customer experience
Conversation Management
All the requests in a single platformCommunicate in real time with all your customers and offer them the help they need quickly and efficiently
AI Training
Increases automation and improves efficiencyProvide more and more responses by training the artificial intelligence to manage any question.
Integrations and APIs
Connect all the applications you loveAdd your services easily and quickly for optimum activity management.
By improving the responses, you win new customers
Thanks to the wide range of possibilities offered by Userbot, you can start a new conversation at the right time, with the right message. This is a new opportunity for you to win new customers and increase the number of potential customers for your products or services
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Talk to one of our consultants
Customized solutions designed according to your business needs
we will help youCombined corporate systems
Userbot is easily integrated with your corporate systems to help you resolve customer support problems quickly and effectively, increasing operator productivity and generating a positive impact on overall customer satisfaction
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CRM
With our support, integration with your CRM will enable you to organize your customer data automatically to improve their experience with your business
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ERP
Thanks to the analysis by our consultants, integration with your ERP will enable you to standardize the management of all your business processes
No moreOut of Office!
Userbot is designed to guarantee rapid Customer Service 24 hours a day, 7 days a week. And that’s not all!
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Help Desk
You can even use your AI to provide support or instructions to your staff simply and quickly
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Troubleshooting
You can teach your AI how to resolve known and repetitive problems by helping automatically your users
Want to find out more?
Discover what AI can do for your business, our team is ready to work in team with you.
talk to a HumanAI + Humans: together
Userbot becomes your virtual contact centre and supports your operators in responding to customers quickly and efficiently. It manages thousands of conversations autonomously and leaves your operators to focus on the more challenging queries
Access levels
Define the structure of your customer service and assign a role to each agent so that he/she can easily access his/her allocated functions
Intelligent assignment
Let the AI manage your agents’ workload when it is unable to respond by assigning the conversations to operators automatically using Balanced Round Robin
Userbot rocks anywhere
When everything is interconnected, you can maximize your business results; Userbot integrates perfectly with any application or web service, even with Whatsapp Business. With a few simple clicks or with the assistance of our experts, you can activate your chatbot on the world’s most used messaging platforms!
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Scalable and extensible
Userbot is like a human brain, able to gather your customer data wherever they are and perform automations using any business system
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SAP
Extraction of your business data for use in complex and customized conversations
Salesforce
Automatic ticket opening on Salesforce and dynamic extraction of your data
Hubspot
Send all the leads collected with us automatically on your Hubspot
Dynamics365
Use the data in Dynamic365 and display them in conversations
Zoho
Import all messages managed by Userbot to your preferred CRM
Anything
Userbot can be integrated in any system with an API
