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Userbot: Artificial Intelligence, Made in Italy.

Discover our team, our partners and our customers: a true story, artificial only in intelligence.

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Team Userbot

AI is changing everything: starting with us.

Artificial Intelligence is not born now, because it can be traced back to the human concept of dreams. Today we are beginning to see the first practical applications and to understand the enormous potential of a veritable revolution. Userbot is the proprietary and patented Artificial Intelligence made by humans for humans, which enables conversations between companies and people, quickly, easily and in a personalized manner.


There are many people who support and believe in Userbot: a single AI and hundreds of humans, our partners!


Userbot manages thousands of conversations online for our customers every day


Userbot once upon a time

Scroll through the most important moments in our history, all the steps we have taken to become what we are

The facts speak for us

We have an open and transparent approach with all our stakeholders: from our members to the media, passing through our community. Read our press release to find out the latest news about us, and visit our corporate blog to stay updated on our news.

“Our vision has always been to bring Artificial Intelligence technologies accessible to everyone, especially for those without technical skills. We believe Userbot finally reach this goal.”

Antonio Giarrusso Founder & CEO
discover all the articles
  • 16/11/2020
    #UserbotRisponde: chiarimenti su alcune informazioni diffuse online.

    Milano, 13 Luglio 2019 ━ In riferimento alle informazioni diffuse online in questi giorni in merito alla nostra azienda, in qualità di Founder & CEO di Userbot, mi sento in dovere di rispondere pubblicamente alle gravi accuse mosse nei nostri confronti, a tutela della Società, di tutti i nostri soci, investitori, collaboratori, advisor, partner e …

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  • 16/11/2020
    Cos’è l’Intelligenza Artificiale?

    Nell’ultimo anno si è parlato spesso di Intelligenza Artificiale, ma cos’è in realtà questa affascinante tecnologia? E qual è il suo scopo? L’Intelligenza Artificiale è un insieme di concetti e tecnologie con un significato diverso. Auto che guidano da sole, robot che impersonano gli esseri umani, apprendimento automatico e altro ancora – e le applicazioni …

    Read all
discover all the articles

It’s teamwork

Userbot team is made up of people who simply want to change the world

  • all
  • founder
  • team
  • advisor
Antonio Giarrusso
Hello, I’mAntonio Giarrusso
Founder & CEO

Antonio is Founder of Userbot and Director of Mobixee Ltd. He is a digital entrepreneur and his projects boast over 4 million users worldwide.

Ricardo Piana
Hello, I’mRicardo Piana
Co-Founder & CIO

Ricardo is the father of the Artificial Intelligence behind Userbot. He has worked on hundreds of projects for the biggest Italian companies.

Marco Muracchioli
Hello, I’mMarco Muracchioli
Co-Founder & CTO

Marco is one of the leading Italian experts on the technologies of online service optimization and scalability. He is the ex CTO of Supermoney and Blasting News.

Jacopo Paoletti
Hello, I’mJacopo Paoletti
Co-Founder & CMO

Jacopo is a precious resource for Userbot: he is our Digital Marketing professional and one of the best marketers in Italy.

Carolina Pocino
Hello, I’mCarolina Pocino
Partner & Admin Assistant

Carolina is our Administrative Assistant: she is in charge of managing and organizing all administrative activities in an optimal and efficient manner.

Patrick David
Hello, I’mPatrick David
Partner & Lead Designer

Patrick is in charge of product design and user interface development. He has won various international web design awards.

Marco Mantovani
Hello, I’mMarco Mantovani
Partner & Frontend Developer

Marco is a truly talented programmer. An expert in web developing, he has already worked in successful businesses in the IT sector.

Barbara Scerbo
Hello, I’mBarbara Scerbo
Partner & Art Director

Barbara is an important resource for our social media presence. She created illustrations that express the true soul of Userbot.

simone gizzi
Hello, I’mSimone Gizzi
Partner & Full Stack Developer

Simone is in charge of product development, both Frontend and Backend. His passion for the web drives his continuous development of his technical expertise.

Antonio Cappiello
Hello, I’mAntonio Cappiello
Data Scientist & AI Engineer

Antonio is a Data Scientist and our AI Engineer. With a degree in Mechatronic Engineering, he is in charge of researching, developing and optimizing the Userbot AI models.

matteo benetti
Hello, I’mMatteo Benetti
Backend Developer

Matteo is a Backend Developer; he helps reinforce the code of the product behind Userbot, making it more robust and more functional.

Niccolò Bianchini
Hello, I’mNiccolò Bianchini
Account Manager

Niccolò is in charge of customer relations. He ensures customer satisfaction and generates loyalty, offering solutions that reflect their needs.

Angelo Ranieri
Hello, I’mAngelo Ranieri
Junior Digital Specialist

Studying for a PhD in Customer Experience and Artificial Intelligence, Angelo helps plan and manage our Marketing and Communication strategy.

Aleksandra Prikhodko
Hello, I’mAlexandra Prikhodko
Content Manager

Aleksandra is our Content Manager, a key figure in the process of creating original content for Userbot’s digital and social marketing campaigns.

Franco Zanni
Hello, I’mFranco Zanni
Partner & Controller Advisor

Franco has worked in important roles, such as Senior Sales Leader at Experian and Deputy General Manager at Agos Ducato S.p.A.

Graziano Bortolan
Hello, I’mGraziano Bortolan
Partner & Technical Advisor

With vast experience in the IT industry, he currently holds the position of Chief Operating Officer at Topnetwork S.p.A.

Ranieri Giardina
Hello, I’mRanieri Giardina
Partner & Financial Advisor

He has consolidated expertise in the financial sector developed in his role of Head of Finance – Consumer Division at TIM and in the Finance Department at ENI.

Francesco Michea
Hello, I’mFrancesco Michea
Partner & Sales Advisor

Francesco has developed vast experience in the sales industry as Country Manager for Hitachi and in the Sales Department at HP.

Roberta Rosace
Hello, I’mRoberta Rosace
Operation Advisor

She has twenty years’ experience in telecommunications. She has held various roles in the sales divisions at TIM, BLU and WIND.

Our mission

Mission Userbot

Changing the lives of people and businesses

What we really care about is making people more efficient and happier at work. How? By helping them to focus on the highest value activities and automating simple and often boring and repetitive tasks

Helping companies, startups, agencies

Our technology can be adapted to suit varying needs, seeking to include all types of business. Our objective is to enable everyone to reduce the distance between business and customer, that utopia that everyone is trying to achieve

Creating a happy and innovative working environment

The secret to continuous growth, as professionals and as people, is to encourage research towards new innovative tools, whilst still maintaining high satisfaction levels within your team

Awards we have won already

Artificial Intelligence, bots and digital platforms become social facilitators
July 2020 Read now
Artificial Intelligence in the world of Customer Care
July 2020 Read now
Pursuing innovation with a human face
July 2020 Read now
Artificial Intelligence revolutionizes Customer Care
June 2020 Read now
Not just super robots, but also AI Chatbots: Artificial Intelligence in Italy’s new Phase
June 2020 Read now
Goodbye queues at the counter: how the Artificial Intelligence sector changed during the Coronavirus
June 2020 Read now
Artificial Intelligence has also changed Customer Care
June 2020 Read now
Userbot, all the advantages of a chatbot with Artificial Intelligence
May 2020 Read now
Startupitalia userbot
The Top 100! The best Italian startups of 2019 in our opinion
December 2019 Read now
Startupitalia userbot
Gaetano Marzotto Prize 2019, awarded Enerbrain and Relief. All the winners
December 2019 Read now
Punto Informatico
Userbot: new fundraising, new versions
December 2019 Read now
Startupitalia userbot
Userbot Essential, the chatbot service that uses artificial intelligence
December 2019 Read now
Userbot launches Essential to create self-service chatbots
December 2019 Read now
Forbes - Userbot
Userbot: innovative artificial intelligence for businesses
February 2019 Read now
Startupitalia userbot
SIOS18 | All the special prizes from StartupItalia! Open Summit
December 2018 Read now
Repower + Userbot: Davide and the many job opportunities in the energy sector
December 2018 Read now
Economyup Userbot
Italia Startup, the Scaleup and SMEs Club is born: here are the first 45 members
December 2018 Read now
Startupitalia userbot
Userbot is in the Top100 of the best Italian startups
December 2018 Read now
Talks on Tomorrow, Giarrusso (Userbot): “Technology will also have a conscience”
December 2018 Read now
Man-robot, counterorder: the future will be collaborative
December 2018 Read now
Man-machine cooperation: will we be replaced by robots? The talk streamed at 6 pm today on Repubblica
December 2018 Read now
Startupitalia userbot
Repower rewards innovation: 50 thousand euros to the winning start-up
November 2018 Read now
Good innovative ideas: the Marzotto Prize in Rome
November 2018 Read now
At MAXXI the 2018 Marzotto Prize party
November 2018 Read now
Userbot is among the winners of the 2018 Marzotto Prize
November 2018 Read now
Marzotto Prize 2018, the social impact wins
November 2018 Read now
Startupitalia userbot
Gaetano Marzotto Prize, here are all the winners
November 2018 Read now
Marzotto Prize, the € 300.000 grant to the winning startup
November 2018 Read now
Bocconi and Politecnico help 20 startups to make the big leap
November 2018 Read now
BeReady2Fly. 20 startups ready to take off with Bocconi and Politecnico di Milano
November 2018 Read now
An algorithm for colleague? “We will work better than today”
November 2018 Read now
eCommerce Hub 2018: a quality training event on e-commerce
October 2018 Read now
Rimini. Userbot tells how to integrate artificial and human intelligence
October 2018 Read now
Rimini. Sold out for Artificial Intelligence at Innovation Square
October 2018 Read now
Innovation and meetings: the startup that works on artificial intelligence sold out
October 2018 Read now
Does the customer have problems? Solves them in chat with an algorithm
October 2018 Read now
6 Lombard SMEs are beneficiaries of the Horizon 2020 program
October 2018 Read now
Userbot: the startup that combines Artificial and Human Intelligence raises over half a million Euros
August 2018 Read now
Startup, is machine learning really worth $5 billion?
August 2018 Read now
Half a million euros for Userbot AI
July 2018 Read now
Userbot, the Artificial Intelligence startup raises over half a million euros
July 2018 Read now
Startupitalia userbot
Half a million euros raised in six months with Userbot AI
July 2018 Read now
Userbot Raises Additional €200K; Closes €500K Seed Round
July 2018 Read now
Userbot closes a 500 thousand euros investment round
July 2018 Read now
Userbot raises 500 thousand euros of investments in six months
July 2018 Read now
Userbot strengthens top management with Ranieri Giardina and Francesco Michea
July 2018 Read now
Userbot joins the Unicredit Start Lab
July 2018 Read now
Userbot among the winners of the National Award for Innovation in Services
July 2018 Read now
Economyup Userbot
Machine Learning, 5.5 billion dollars for startups: here are some Italian examples
June 2018 Read now
Here it comes the AI software that interprets the customers’ mood
May 2018 Read now
Userbot launches AI software that interprets customers’ mood
May 2018 Read now
Userbot. The hiring campaign has been launched
May 2018 Read now
50 successful Italian startups to keep an eye on
May 2018 Read now
Agos: the Innovation Lab invests in Artificial Intelligence for Customer Experience
April 2018 Read now
Artificial Intelligence: Userbot, the startuppers of Customer Interaction
April 2018 Read now
Startupitalia userbot
AI | Userbot raises € 300k and launches the equity crowdfunding campaign
April 2018 Read now
Startup: Userbot raises € 300.000 and focuses on crowdfunding
April 2018 Read now
With Userbot, Artificial Intelligence learns from human in chat
March 2018 Read now
Startupitalia userbot
PoliHub opens the innovative district to Userbot, the Italian startup of Artificial Intelligence
March 2018 Read now
There is a Santa Claus bot who helps choose gifts. And avoid the reindeer sweaters
December 2017 Read now
Startupitalia userbot
Fintech and Artificial Intelligence | Userbot wins the Agos Demoday
October 2017 Read now
Userbot, the startup that won the Agos Demoday
October 2017 Read now
Agos + Userbot: Ready to work on AI
September 2017 Read now
Economyup Userbot
Open innovation, why a consumer credit company (Agos) invests in artificial intelligence?
September 2017 Read now
Here is how Artificial Intelligence will change the world. Interview with Jacopo Paoletti
September 2017 Read now
A chatbot to educate
July 2017 Read now
Startupitalia userbot
Why Chatbots without real AI don’t make sense | Large bestiary of extravagant stories
June 2017 Read now
Startupitalia userbot
The finalists of .itCup 2016: Userbot, creating (intelligent) Bots for Customer Support
October 2016 Read now
Our partners

Invest in us

Those who have chosen to invest haven’t become part of a product, but instead a whole family who share the same values

Do you want to invest in Artificial Intelligence?
become investor

Work with us

We believe in a corporate culture that supports a creative workforce and encourages a healthy work-life balance

Do you want to go to work with a smile?
yes, I want to apply

Userbot - Automate conversations between companies and people with AI. | Product Hunt